7 Steps in Decision Making:
from Identification to Implementation
1 Identify a problem or opportunity
- The first step is to recognise a problem or to see opportunities that may be worthwhile.
- Will it really make a difference to our customers?
- How worthwhile will it be to solve this problem or realise this opportunity?
2 Gather information
- What is relevant and what is not relevant to the decision?
- What do you need to know before you can make a decision, or that will help you make the right one?
- Who knows, who can help, who has the power and influence to make this happen (or to stop it)?
3 Analyze the situation
- What alternative courses of action may be available to you?
- What different interpretations of the data may be possible?
- Generate several possible options.
- Be creative and positive.
- Ask “what if” questions.
- How would you like your situation to be?
5 Evaluate alternatives
- What criteria should you use to evaluate?
- Evaluate for feasibility, acceptability and desirability.
- Which alternative will best achieve your objectives?
6 Select a preferred alternative
- Explore the provisional preferred alternative for future possible adverse consequences.
- What problems might it create?
- What are the risks of making this decision?
7 Act on the decision
- Put a plan in place to implement the decision.
- Have you allocated resources to implement?
- Is the decision accepted and supported by colleagues?
- Are they committed to making the decision work?
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